Question 1

How do I book a ride?

Accepted Answer

Simply click 'Book Now', select your service type, enter your trip details, choose a vehicle, and complete the payment. For custom routes, we'll send you a quote within 30 minutes.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex, JCB) through our secure Stripe payment system.

Question 3

Can I cancel or modify my booking?

Accepted Answer

Free cancellation up to 24 hours before your scheduled pickup. Modifications can be made through your booking confirmation page.

Question 4

Do drivers speak English?

Accepted Answer

Most of our drivers have basic English ability. For complex requests, we recommend using translation tools. Our platform supports English, Japanese, Chinese, and Korean.

Question 5

Is there a child seat available?

Accepted Answer

Yes, child seats are available upon request for ¥2,000 per seat. Please mention this in the special requests when booking.

Question 6

How does airport pickup work?

Accepted Answer

Your assigned driver will contact you before arrival with pickup details. Optional meet & greet with name board is available for ¥2,000 (subject to airport conditions). Flight delays over 20 minutes trigger automatic pickup time adjustment. Free waiting: 1 hour from actual landing.

Preguntas Frecuentes

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