Question 1

Can I get a receipt (領収書) for business expense claims?

Accepted Answer

Yes. We issue receipts with the addressee (宛名), description line (但し書き) and ride date/time written exactly as you specify — for example 'Fixed taxi fare from Narita Airport to your hotel'. Receipts are sent as a PDF by email, and after-the-trip or combined multi-ride issuance is fine. Just tell us at booking or by email.

Question 2

How do I book a ride?

Accepted Answer

Simply click 'Book Now', enter your trip details, choose a vehicle, then pay now or choose Reserve now, pay later (¥0 today for trips 48+ hours ahead — your card is charged automatically 48 hours before pickup). For custom routes, we'll send you a quote within 30 minutes.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex, JCB) through our secure Stripe payment system. For trips booked 48+ hours ahead you can also choose Reserve now, pay later: ¥0 due today, with your card charged automatically 48 hours before pickup and free cancellation until 24 hours before.

Question 4

Can I cancel or modify my booking?

Accepted Answer

Free cancellation up to 24 hours before your scheduled pickup, with a full refund to your original payment method within two weeks. Changes (date, time or destination) are also free on the same window — any fare difference is simply settled. Within 24 hours the fare is non-refundable and changes are best-effort. Message us on WhatsApp or email anytime.

Question 5

Do drivers speak English?

Accepted Answer

Most of our drivers have basic English ability. For complex requests, we recommend using translation tools. Our platform supports English, Japanese, Chinese, and Korean.

Question 6

Is there a child seat available?

Accepted Answer

Yes, child seats are available upon request for ¥2,000 per seat. Please mention this in the special requests when booking.

Question 7

How does airport pickup work?

Accepted Answer

Your assigned driver will contact you before arrival with pickup details. Meet & greet with a name board is included free on every pickup (subject to airport conditions). Flight delays over 20 minutes trigger automatic pickup time adjustment. Free waiting: 90 minutes from actual landing.

Question 8

How far in advance can I book?

Accepted Answer

As far ahead as you like — the calendar is open year-round, with no booking window. Fixed routes are confirmed instantly. We recommend booking at least 24 hours ahead; requests within 24 hours are accepted when a driver is available and may carry a surcharge.

Question 9

How much luggage fits in each vehicle?

Accepted Answer

Toyota Alphard: up to 4 passengers + 4 large suitcases, plus cabin bags. Toyota HiAce: up to 9 passengers + 9 large suitcases. Not sure? Tell us your group and luggage count and we'll recommend the right vehicle.

Question 10

Are prices fixed, or can they change?

Accepted Answer

The price you see at booking is final. No surge pricing, no meter, no hidden fees — tolls, parking and meet & greet are all included.

Frequently Asked Questions

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