Everything you need to know about our service
Simply click 'Book Now', enter your trip details, choose a vehicle, then pay now or choose Reserve now, pay later (¥0 today for trips 48+ hours ahead — your card is charged automatically 48 hours before pickup). For custom routes, we'll send you a quote within 30 minutes.
Booking on rydagent.com is the direct route to everything below. RydAgent is Japan-only and does nothing but private cars: airport transfers, point-to-point rides and full-day charters. The fixed price shows instantly, booking takes about a minute with no account, and rides more than 48 hours away can be reserved for ¥0 today. We ask for your flight number and exact address, so your driver is timed to your real landing and goes to the right place. Your booking page shows your driver's details, usually a live map, and a chat in your own language — AI or a real person responds instantly, and a change such as a new pickup time is handled in that same chat. Our guarantees are written into our own terms: if your driver doesn't show up because of us, full refund, your taxi on us, plus ¥10,000 (on hourly charters, double your money back) — we contact you and complete our side within 24 hours. Cancel more than 24 hours before pickup for a full refund, and if the airline cancels your flight or moves it to another day, you choose a free change or a full refund, even inside 24 hours (airport transfers booked with your flight number). Travelers describe the experience in their own words in our Google reviews at rydagent.com/en/reviews.
Most get an answer within a minute. From September 15 to October 27, 2026, travelers sent 2,954 messages about their bookings by WhatsApp, email, SMS and the chat on their booking page. Our AI judged that 879 of them, such as a thank-you, needed no reply; of the other 2,075, half got an answer from our AI or team within 39 seconds, 61% within a minute and 87% within an hour. Anything that needs a decision is taken over by our operations team. To reach us, use the chat on your booking page or reply to your booking email; on the day of your ride, you can also call or WhatsApp the urgent line shown on your booking page.
We accept all major credit cards (Visa, Mastercard, Amex, JCB) through our secure Stripe payment system. For trips booked 48+ hours ahead you can also choose Reserve now, pay later: ¥0 due today, with your card charged automatically 48 hours before pickup and free cancellation until 24 hours before.
Free cancellation up to 24 hours before your scheduled pickup, with a full refund to your original payment method within two weeks. Changes (date, time or destination) are also free on the same window — any fare difference is simply settled. Within 24 hours the fare is non-refundable and changes are best-effort. Exception: if the airline cancels or moves your flight to another day (weather, mechanical, any force majeure), send us the airline's notice or your new flight details and choose either a free rebooking or a full refund — even inside 24 hours. To change or cancel, open "Manage this booking online" in your booking email: on your booking page you can change the date, time or place yourself while the price stays the same, or cancel and get your refund automatically. Can't find the email? Look up your booking at rydagent.com/en/my-bookings and we'll email the link to the address you booked with. Within 24 hours, or if a change affects the price, message us on WhatsApp or email.
Most standard drivers have basic English and are fully at home with translation apps — a full-time driver on our network welcomes well over a thousand international travelers a year. Everything important (destination, stops, flight number) is set in English at booking, and our English-speaking support team is one WhatsApp message away throughout your ride. Your booking page also has a chat with your driver or our team: you write in English, your driver reads it in their language, and their reply comes back in English. If you'd like fluent conversation in the car itself, an English-speaking driver can be added at booking for +20% of the car fare — subject to availability, refunded if we can't arrange one. Mandarin Chinese is different: the driver network is majority Chinese-speaking, and a Chinese-speaking driver can be arranged free of charge — just note it at booking.
Yes, child seats are available upon request for ¥2,000 per seat. Please mention this in the special requests when booking.
Before your flight we text or email you a link to your booking page — your driver, car and plate once assigned, and a chat with your driver or our team. Meet & greet with a name board is included free on every airport pickup (subject to airport conditions). Flight delays over 20 minutes trigger automatic pickup time adjustment. Free waiting: 90 minutes from actual landing. We usually message you when your driver arrives — often while you're still on the plane or at immigration, so there's no rush. And if immigration runs long, the driver doesn't leave: tell us or the driver and he keeps waiting (¥6,000/hour Alphard, ¥8,000/hour HiAce, 15-minute blocks).
As far ahead as you like — the calendar is open year-round, with no booking window, and fixed routes are confirmed instantly. Online booking closes at 20:00 Japan time the day before your ride, for airport transfers, point-to-point rides and hourly charters alike, so the earliest date on the site is tomorrow (or the day after, once it's past 20:00 in Japan), subject to availability. Booking the day before costs the same fixed price as booking months ahead — no last-minute surcharge. Pickups far from our vehicle bases (roughly 50 km or more — Takayama, Matsumoto, Karuizawa) need about 24 hours' notice. For a same-day ride, or anything sooner than the site allows, message us on WhatsApp or call +81 70-8830-8866 and we'll check whether a car can be arranged.
Toyota Alphard: up to 4 passengers + 4 large suitcases + 4 personal bags on laps. Toyota HiAce: up to 9 passengers + 9 large suitcases + 9 personal bags. Fewer passengers, more room: empty seats carry luggage (passengers + large suitcases up to 8 in the Alphard, 18 in the HiAce). Not sure? Tell us your group and luggage count and we'll recommend the right vehicle.
The price you see at booking is final. No surge pricing, no meter, no hidden fees — tolls, parking and meet & greet are all included.
Yes. We issue receipts with the addressee (宛名), description line (但し書き) and ride date/time written exactly as you specify — e.g. 'Fixed taxi fare from Narita Airport to your hotel'. PDF by email; after-trip and combined multi-ride issuance are fine. Just tell us at booking or by email.
Yes — the price you see at booking is the price you pay. Tolls, parking, fuel and taxes are all included, and meet & greet with a name board is standard on airport pickups. No surge pricing, no meter, no hidden fees. Tipping is never expected — never required. Free waiting time is also included: 90 minutes from actual landing on airport pickups, 30 minutes on other transfers; on hourly charters, waiting is part of the booked hours.
Your driver stays. Just message us or the driver — if he has another transfer booked after yours, we reassign that trip to a different driver so he can keep waiting for you. In the rare case we can't reassign it, we tell you before he leaves and send a replacement vehicle; we don't leave passengers at the airport. Waiting past the free 90 minutes is billed at ¥6,000 per hour for an Alphard and ¥8,000 per hour for a HiAce, in 15-minute blocks — under 15 minutes isn't charged. You can settle in cash, by card link on the spot, or with that same link once you're back at your hotel. The only time a driver leaves is if we can't reach you at all — no reply the day before and none on the day — and even then not before the free 90 minutes from your actual landing are up.