Your trip, guaranteed.
Booking an airport transfer abroad is a leap of faith. You hand a stranger your money, then hope someone shows up at the right gate when you land. RydAgent commits in writing to seven specific things — what we do, when we do it, and what happens if we fail. No marketing fluff, no asterisks.
01 / 07A dedicated agent from booking to landing
How do I know my pickup is confirmed and who's looking after my trip?
Right after you book, a dedicated RydAgent operations agent reaches out by email and WhatsApp to confirm your flight, pickup details, and any special requests. They are your single point of contact from booking through arrival — message anytime, response within minutes, 24/7. The driver is assigned on the day of your trip and is dispatched to wait for you at the airport before you land.
02 / 07Meet at a specific point with a sign in your name
How do I find my driver at the airport?
Your driver waits at the international arrivals exit holding a printed sign with your name. The exact meeting point — gate, floor, landmark — is in your confirmation email with a pinned map. If you can't find them, message your agent on WhatsApp; we respond within 60 seconds, 24/7.
03 / 07Flight tracked, 90-min free wait, any delay covered
What happens if my flight is delayed or cancelled?
Your flight is automatically tracked from the airline data feed the moment you book. Any delay length is covered — 30 minutes, 5 hours, overnight — your driver is auto-rescheduled to your actual landing time. Free wait after landing is 90 minutes (the industry standard is 60; we extend it because international immigration and luggage retrieval routinely run long). If your flight is cancelled or rescheduled to a different day due to weather, mechanical issues, or any force majeure, message your agent with the new flight info — we rebook the transfer for the new arrival at no charge.
04 / 07Driver no-show? We pay any taxi you take. Unlimited.
What if my driver doesn't show up?
It hasn't happened — but if it ever does: take any available taxi from the airport directly. Send us the receipt. We reimburse the entire taxi fare beyond what you originally paid us — no cap, no questions asked. You never pay more than your locked-in RydAgent price; we absorb every yen of the overage. Your trip is delivered, not refunded.
05 / 07English-speaking agent + professional Japanese driver
How does communication work during my trip?
RydAgent operates on a two-tier communication model. Your dedicated English-speaking operations agent handles all booking, pickup logistics, and trip-day communication on WhatsApp — message in English, they coordinate everything in Japanese with your driver. Your professional Japanese driver focuses on what they do best: safe driving on Japanese roads, knowing local routes and shortcuts, navigating Tokyo traffic. This separation is deliberate. Pickup-perfect English is best handled by trained dispatchers; safe driving in a foreign country is best handled by experienced local drivers. You always have an English speaker one message away — and the wheel is always in expert hands.
06 / 07Founder direct line for any escalation
Who do I contact if something goes wrong?
Your dedicated agent is your first line — message them on WhatsApp anytime. If escalation is needed, message the founder directly via WhatsApp (link on your confirmation page). Founder responds within 1 hour, 24/7. We're a small founder-run team — no call centers, no scripted reps, no escalation labyrinth.
07 / 07Fixed price. Tolls, late-night, parking — all included.
Are there any extra charges — tolls, surcharges, parking?
The price you see at booking is the price you pay. Period. Highway tolls, late-night/early-morning surcharges, parking, fuel, GPS, child seat (¥2,000 per seat if requested) — all included or separately quoted upfront. The only exception is mid-trip changes you request (extra stops, route changes, additional destinations), which we quote in writing before charging. No hidden fees. Ever.