My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was.
Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.
— S Lund, 2026年5月
Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.
— Karen Kiefer-Fujimoto, 2026年6月
Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.
— Mark OBrien, 2026年6月
Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!
— Cheryl FitzGerald, 2026年5月
Very nice transfer service. Very helpful and most pleasant experience. Would use them again.
— William Thornton BC Guide Dogs, 2026年5月
Excellent experience from start to finish. Communication before arrival was clear and professional, and the driver was waiting exactly as instructed after we cleared customs at Haneda Airport. After a long international flight, having a smooth private transfer to our hotel made a huge difference.
The vehicle was clean and comfortable, the ride was efficient, and the entire process felt very organized and stress-free. We especially appreciated the prompt responses and easy coordination through WhatsApp.
Highly recommend KJ Tour for anyone arriving in Tokyo and wanting a reliable, comfortable airport transfer experience.
— Aaron Campbell, 2026年5月
If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.
— Wolfgang Stein, 2026年5月
Excellent efficient and friendly service
— Therese H, 2026年5月
Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more
— Kevin Eke, 2026年7月
Excellent service! Everything was perfectly organized, professional, and stress-free. Our airport transfer went smoothly, and we arrived safely and on time. Highly recommended!
— Ganea Alexandru, 2026年7月
The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.
— Henry Avetisyan, 2026年7月
Very easy communication with driver to find pick up location. Driver very helpful and friendly. Car was very comfortable.
— Megan Acsai, 2026年7月
I had a very good experience with RydAgent overall. The ride itself was comfortable and made getting around Japan with luggage so much easier than taking the train. Being driven door to door after a long flight was well worth it. I was satisfied with the service and will definitely use RydAgent again on my next trip to Japan.
— 지인언니New Yorker Jiin, 2026年7月
Great experience with this taxi service from the customer service to the driver and the car everything works like a clock
— Michael Bakov, 2026年7月
Great service pick up from Haneda Tokyo airport. My family was met after customs and our driver got us safely to our destination. It was so nice after a long flight to a place we have never been to before!
— Michelle Miller, 2026年7月
Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!
— Valerie Pendon, 2026年6月
Was nice experience ;)
— Ricardo Ir, 2026年5月
My family is moving from Korea to live here, so we had a lot of luggage and children, which made taking a taxi a concern, but we found the service very convenient. Although retrieving our luggage took a while, they waited patiently in advance, allowing us to move quickly right away.
— Juyong Lee, 2026年7月
