關於 RYDAGENT

旅行不一定都會照計畫走。這種時候,你需要一個能說「沒問題」的人。

延誤從來不只是延誤。轉機沒了,飯店白住一晚,提前付過錢的行程也得整個重新安排。而當你正站在機場裡重新安排這一切時,你會看一眼接送訂單,心裡冒出一句:

這個,是不是還得再付一次錢?

不用。 班機動了,車就跟著動。更改班機號碼、更改日期、凌晨四點落地,都不加錢。剩下那些我們沒法幫你挽回。但這件事,你可以不用再想了。

規劃了一年的旅行,不該被一點小意外毀掉。尤其不該毀掉你的心情。

我們是誰

我們把你和在地司機連結起來 —— 並且為他們負責。

車不是我們的。日本各地有一批規模不大的持牌車隊,幾十年來一直在機場和飯店之間載客 —— 細心、準時、是真的會做這件事的人。但他們大多沒做過網站,所以旅客根本找不到他們。

把他們找出來,就是我們在做的事。我們一家一家當面拜訪。只把敢讓自己家人坐的那些推薦給你。

所以是的 —— 我們站在中間。這一點我們不隱瞞。你付錢給我們,是因為你不想在一個連路標都看不懂的國家,去賭一輛陌生的車。這就是這份工作的全部。

RydAgent's founder in a suit and white gloves beside a black Toyota HiAce
我們的創辦人。每一家車隊在接你的訂單之前,我們都當面見過。
一家八口站在東京淺草寺雷門前
陰天裡一家三口撐著透明傘站在河口湖石碑前
8 個人加一個嬰兒背帶:7 天,一輛車。雨天的河口湖,三個人——從車門到車門,傘只在拍照時撐開。天氣拿走的是那片風景,不是這一天。兩張均經客人許可發布。
出問題的那天

班機準點的時候,誰都做得好。

大多數日子什麼都不會發生。那種日子裡,每一家服務看起來都一樣。差別出現在不順利的那天,而它歸結為一個問題:

出了事,誰來扛?

透過海外平台預訂

  • 你的訂單夾在平台和你從沒說過話的車隊之間
  • 班機變動時你告訴平台,平台告訴車隊,然後你等著
  • 出現分歧時兩邊互指對方
  • 於是你凌晨四點站在機場,夾在中間

透過 RydAgent 預訂

  • 你的訂單一個代理人,一個聯絡人,從下訂到抵達
  • 班機變動時你把新班機號碼發給我們。跟車隊溝通是我們的事
  • 出現分歧時這是我們該解決的,不該由你來追
  • 於是你夾在中間的是我們。你僱用我們就是為了這個

在大平台上,和你聊天的那個人無法說「可以」。不是不肯,是不能——沒有人給過他這個權限。在我們這裡,有人有。

具體來說

實際落實是什麼樣

班機一變動,車就跟著調整。

免費。天氣、機械故障、沒趕上轉機——把新班機號碼發給我們,我們依新的抵達時間重新安排接機,即使已經很接近了。(接機訂單適用)

班機我們自己盯。

延誤超過 20 分鐘自動調整接機時間。免費等待 90 分鐘,從你實際落地那一刻起算——不是從原定時間算。

抵達口有人舉著你的名字。

每一趟接機都是標準配備,不額外收費(視機場規定)。

班機沒變,是你改變主意了?

條款是提前 24 小時——更改日期、時間、目的地或車型都免費,差價多退少補。未滿 24 小時的,我們也會盡力想辦法。

六個人?九個?還是一輛車。

日本的計程車是四座轎車。Uber 的 Premier 等級也一樣——用的就是和我們同款的 Alphard,同樣只能坐四個人。六個人帶六個大行李箱,在這裡通常得到的回覆是「分兩輛車」或「拖著行李搭電車」。我們提供的是九座 HiAce:九個人、九個大行李箱、一輛車、一個價格。成田到東京,平均每人約 ¥3,300。

在日本,什麼車真的載得下 9 個人

固定價格——凌晨四點和下午四點同價。

成田到東京,四人以內 ¥24,000,九人以內 ¥30,000,含高速公路通行費。沒有跳錶,沒有浮動加價,沒有夜間加成。你下訂時看到的數字,就是你要付的金額。

我們也用 AI。只是不躲在它背後。

聊天視窗會立刻回答價格問題——這部分本來就該自動化。除此之外,你說一句「找個人」,就會有人來。不會兜圈子,不會說「我聽不懂您的意思」,沒有工單編號。是一個能改你的訂單、能幫你退款、能直接打給司機的人。

用 WhatsApp 找我們

我們不會跟你說「什麼狀況都全額退款」。我們做不到。我們能說的是:上面這些條款是下限,不是上限。

一位客人的原話

轉機途中我們才知道,接下來那班班機延誤了。原本 21:15 到,變成 23:30。晚了這麼多,而且是深夜才落地,我當時很擔心司機不會再來接我們了。我通知了他,他回我:「別擔心,我等你,待會見。」後面還加了個笑臉!

我從慌張到安心,就在那一瞬間。

下飛機的時候,我收到他的簡訊,說我們降落在第 2 航廈,從那邊出來更快……讓我領完行李告訴他,他會在一分鐘內舉著牌子出現在出口。

Cheryl FitzGerald·★★★★★ · Google 評價 · 2026年5月
看更多評價

覆蓋全日本

認證營運商網路

4種語言

英語·日語·中文·韓語

24/7

全天候服務

13,000+

次機場接送已完成

信任與資質

上面這些,說說容易。下面這些,是可以查證的。

持牌旅行服務手配業

營運公司為株式会社PLENS,持日本官方登記資質:埼玉県知事登録旅行サービス手配業 第サー184号。

GetYourGuide「Top rated」— 4.9/5

我們的羽田⇄東京接送在 GetYourGuide 獲「Top rated」徽章,448 則評價、評分 4.9/5——94% 英語旅客給出滿分。供應商名「RydAgent」。

在 GetYourGuide 查看評價

Viator 評分 4.8/5(199 則評價)

同一羽田⇄東京接送在 Tripadvisor 旗下的 Viator 評分 4.8/5(199 則評價),96% 旅客推薦,供應商名「RydAgent」。

在 Viator 查看評價

全部綠牌合規車輛

所有行程均由綠牌營運車輛與持二種駕照的司機執行,符合日本《道路運送法》要求。

評分數據核實於 2026 年 7 月。

每一趟,都有保障。

固定價格,一分鐘下訂。也可以先訂後付 —— 今天 ¥0,出發前 48 小時自動扣款,24 小時前取消全額免費。計畫總會變,我們就是為了這個而做的。

旅客怎麼評價 RydAgent

5.0
· 40 則 Google 評價

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

William Thornton BC Guide Dogs, 2026年5月

Excellent experience from start to finish. Communication before arrival was clear and professional, and the driver was waiting exactly as instructed after we cleared customs at Haneda Airport. After a long international flight, having a smooth private transfer to our hotel made a huge difference. The vehicle was clean and comfortable, the ride was efficient, and the entire process felt very organized and stress-free. We especially appreciated the prompt responses and easy coordination through WhatsApp. Highly recommend KJ Tour for anyone arriving in Tokyo and wanting a reliable, comfortable airport transfer experience.

Aaron Campbell, 2026年5月
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