沒收到確認信，該怎麼辦？

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快速解答

付款畫面一顯示「預訂已確認」（或「預訂成功 — 今日未扣款」）和預訂編號，您的 RydAgent 預訂就已經確認了——郵件只是副本，不是預訂本身。如果 20 分鐘內還沒收到，請查看促銷內容或垃圾郵件資料夾，然後在同一個畫面點「重新寄送」。信箱打錯了？點「信箱填錯了？修改」，改正後再寄一次。

該怎麼做

  1. 1

    記下預訂編號

    預訂編號在確認畫面上，畫面也會顯示郵件寄到哪個信箱。

  2. 2

    查看促銷內容和垃圾郵件

    也在信箱裡搜尋「RydAgent」——預訂郵件有時不會出現在主要收件匣。

  3. 3

    重新寄送或修改信箱

    在確認畫面點「重新寄送」，或點「信箱填錯了？修改」再點「修改並重寄」。重新寄送的次數有限制，所以每次請等幾分鐘。

  4. 4

    關掉畫面了？查詢一下

    到「我的預訂」輸入預訂編號和電子郵件，就能查看預訂並重新寄送郵件。沒有預訂編號？輸入電子郵件，再點「把我所有預訂的連結寄到信箱」。

沒有郵件，我的預訂還有效嗎？

有效。畫面顯示預訂編號的那一刻，預訂就已經成立；郵件只是給您一份副本，以及開啟預訂頁面的「線上管理這筆預訂」連結。

上車前會再收到預訂連結嗎？

會。行程之前，我們會再用簡訊或 Email 傳一次預訂頁面的連結給您，所以即使第一封郵件不見了，您也能看到司機資料、即時地圖，以及和司機的聊天。

如果都沒用怎麼辦？

請寄信到 contact@rydagent.com，附上您的預訂編號，或您的姓名和行程日期。我們會找到這筆預訂，把確認信寄到正確的信箱。

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旅客怎麼評價 RydAgent

5.0· 105 則 Google 評價

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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