日期、時間或地址填錯了，該怎麼辦？

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快速解答

請在 RydAgent 的預訂頁面自行修正：上車 24 小時以前，打開確認信裡的「線上管理這筆預訂」，只要價格不變，就能修正日期、時間、地址、航班或人數。如果修正會改變價格，或您在上車前 24 小時內才發現，請馬上在預訂頁面的聊天裡傳訊息給我們，或直接回覆預訂郵件。價格的差額會退還或補收。因為預訂的日期、時間、機場或地址填錯而錯過的行程，恕不退款，所以收到確認信後請馬上核對。

如何修正預訂錯誤

  1. 1

    核對確認信

    收到郵件後，請馬上核對日期、時間、上車和下車地點，以及航班號碼。

  2. 2

    在預訂頁面修改

    上車 24 小時以前，點「線上管理這筆預訂」，只要價格不變，就能自行修改資料。

  3. 3

    價格會變，或已在 24 小時內？傳訊息給我們

    請在預訂頁面的聊天裡留言，或直接回覆預訂郵件。價格的差額會退還或補收。

  4. 4

    請盡早告訴我們

    上車前 24 小時內，我們會盡力完成修改，但無法保證——越早告訴我們，越容易處理。

如果當天才發現呢？

當天若出了任何狀況，請撥打或用 WhatsApp 聯絡我們的緊急專線 +81 70-8830-8866（中英文回覆）。如果因為預訂的日期、時間、機場或地址填錯而無法成行，恕不退款，需要重新預訂。

如果是航空公司更改了我的航班呢？

這不算預訂錯誤。航空公司取消您的航班，或把航班改到別天時，由您選擇：免費改到新航班，或全額退款——上車前 24 小時內也一樣。這適用於預訂時填了航班號碼的機場接送。

找不到預訂郵件？

到 rydagent.com/zh/my-bookings 輸入預訂編號和電子郵件，點「想修改、取消或付款？把連結寄到我的信箱」——我們會把預訂頁面的連結寄到您預訂時使用的信箱。

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旅客怎麼評價 RydAgent

5.0· 105 則 Google 評價

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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