This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend
How do I get a receipt or invoice?
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RydAgent gives you two kinds of receipt. A card payment receipt is emailed automatically by Stripe, our payment processor, to your booking email the moment you're charged — when you book if you pay now, or 48 hours before pickup with Reserve now, pay later. A formal receipt or invoice is issued by our team after your ride: from the day after your trip, reply to your booking email or message us on WhatsApp, and we send it as a PDF by email.
How to get a formal receipt or invoice
- 1
Wait until your ride is done
Formal receipts are issued after the trip, so ask from the day after your ride. Until then, the card payment receipt from Stripe is your record of payment.
- 2
Reply to your booking email or WhatsApp us
Include your booking number — or several, if you'd like them on one receipt. The receipt is made out in the passenger's name.
- 3
Get your PDF by email
Our team issues the receipt for the full amount paid and emails it to you as a PDF.
Can I split one booking into several receipts?
We issue one receipt per booking, for the full amount of the vehicle. The ride is charged per vehicle as a single transaction, so it cannot be split into several receipts. Going the other way is fine: several bookings can go on one receipt.
Can you issue a receipt in my country's format?
RydAgent is a company registered in Japan, so we issue Japanese-format receipts only.
I booked for someone else — who gets the receipt?
The card payment receipt goes to the email address on the booking, which is yours as the person who booked. Ask for the formal receipt from that address, or on WhatsApp, with the booking number.
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