Terms of Service

1. Our service

RydAgent arranges private car transfers and hourly charters in Japan. Every ride is performed by a local operating company we have vetted — fully licensed and insured, with appropriately licensed drivers.

PLENS Inc. is a Travel Service Arrangement Business registered with Saitama Prefecture (Registration No. サー184).

2. Prices and payment

Prices are fixed when you book and are in Japanese yen. Your price is all-inclusive: tolls, parking, fuel, taxes, and meet & greet with a name board on airport pickups. Free waiting is included — 90 minutes from actual landing on airport pickups, 30 minutes on other rides. Tipping is never expected — never required. The only extras are ones you choose.

You pay by card, including Apple Pay and Google Pay, processed securely by Stripe. For rides more than 48 hours away you can choose: Reserve now, pay later — ¥0 today. Your card is charged automatically 48 hours before pickup, and cancellation stays free with a full refund until 24 hours before pickup.

3. Cancellations and changes

Cancel more than 24 hours before pickup for a full refund, using the cancellation link in your booking email. Cancellations within 24 hours of pickup are not refunded.

Changes to the date, time, place or vehicle are free more than 24 hours before pickup, subject to availability; any price difference is refunded or charged. Within 24 hours we'll do our best, but changes can't be guaranteed. To change a booking, contact us by WhatsApp or email.

If the airline cancels your flight or moves it to another day, it's your choice: a free change to your new flight, or a full refund — even inside 24 hours. Send us the airline's notice or your new flight details.

If we can't provide your ride — for example, because of a typhoon or an earthquake — you get a full refund.

If you don't show up, or the date, time, airport or address you booked was wrong, the ride is not refunded.

Refunds go back to your original payment method and normally arrive within two weeks.

4. Waiting time

On airport pickups we track your flight, and free waiting runs for 90 minutes from actual landing, so a delay never uses up your free time. Drop-offs and point-to-point transfers include 30 minutes of free waiting from the booked time.

After that, your driver keeps waiting for as long as you ask, charged in 15-minute units at the rate for your vehicle (under 15 minutes is free). If your driver has another ride, we reassign it. You can pay the driver in cash, by a card link on the spot, or by a link later. Your driver leaves only if we can't reach you by any channel and has already waited 120 minutes; that counts as a no-show.

For drop-offs, we recommend arriving at the airport at least 3 hours before an international flight. We aren't responsible for missed flights caused by traffic or other conditions outside our control.

5. If your driver doesn't show

If your driver doesn't arrive because of us — including arriving so late that you had to leave — you get a full refund, the taxi or other transport you take instead is on us, whatever it costs, plus ¥10,000. On hourly charters, you get double your money back.

We'll contact you — there's nothing to claim. We complete our side within 24 hours; when the money reaches you depends on your bank.

6. Text messages (SMS)

If you give us your mobile number when you book, you agree to receive RydAgent booking texts from PLENS Inc. (RydAgent) about that booking: confirmation, updates about your ride and driver, pickup coordination, and replies to your questions. We don't send marketing texts. Giving a mobile number is optional — you can book with email only.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. For more help, email contact@rydagent.com.

Wireless carriers are not liable for delayed or undelivered messages.

Texts to numbers outside the US and Canada are one-way, so replies don't reach us. Email us instead, including to stop texts.

These texts are covered by our Privacy Policy and these Terms of Service.

7. Changes to these Terms

We may update these Terms. The "Last updated" date above shows the current version.

8. Contact us

PLENS Inc. (株式会社PLENS) — contact@rydagent.com — 1-17-4 Shinmei-cho, Koshigaya-shi, Saitama 343-0805, Japan.