找不到司機怎麼辦？

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快速解答

在日本的機場找不到 RydAgent 的司機時，請留在入境大廳：司機會在那裡舉著寫有預訂姓名的接機牌等候，這是標準服務，司機也會舉著接機牌來找您。請在預訂頁面的聊天裡傳訊息給司機——告訴司機您在哪裡，或傳照片、傳您的位置。當天若出了任何狀況，請撥打或用 WhatsApp 聯絡我們的緊急專線 +81 70-8830-8866（中英文回覆）。在飯店、車站或其他地點，請對照預訂頁面上顯示的車型和車牌。

在機場該怎麼做

  1. 1

    出海關後找您的名字

    司機會在入境大廳舉著寫有預訂姓名的接機牌等候。萬一機場的狀況無法舉牌，司機會在預訂頁面的聊天裡傳等候地點的照片和準確位置給您。

  2. 2

    留在入境大廳

    如果沒看到司機，請在入境大廳等候，不要往外走——司機會舉著接機牌到那裡找您。

  3. 3

    傳訊息給司機

    在預訂頁面的聊天裡用自己的語言寫就好；司機讀到的是日文。可以點快速回覆——「已落地」「在等行李」「已出關」——或傳照片、傳您的位置。

  4. 4

    還是找不到？打緊急專線

    當天若出了任何狀況，請撥打或用 WhatsApp 聯絡我們的緊急專線 +81 70-8830-8866（中英文回覆）。

在車站或飯店，司機會在哪裡？

在飯店，司機會在門口等候。在車站，或車子不能停的路段，司機會停在最近可以合法停車的地方，在車旁等候，可能需要走一小段路。司機到了，我們會通知您；請對照預訂頁面上的車型和車牌，或在那裡傳訊息給司機。如果希望司機走進車站、在剪票口外和您會合，預訂時請加購「司機協助」（30 分鐘：Alphard ¥3,000，HiAce ¥4,000）。

接機牌上寫誰的名字？

預訂上的姓名。替別人預訂時，請填乘客的姓名，這樣接機牌上寫的就是司機要接的人。

旅客怎麼說
“Communication before and after was clear, including instructions on where to find.”
— Jennifer Beauchesne · Google 評價
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旅客怎麼評價 RydAgent

5.0· 105 則 Google 評價

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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