ドライバーが見つからないときは？

最終更新:

早わかり

日本の空港でRydAgentのドライバーが見つからないときは、到着ロビーから離れずにお待ちください。標準でドライバーはご予約のお名前入りのネームボードを持って到着ロビーでお待ちしており、ネームボードを持ってお客様を探しに行きます。予約ページのチャットからドライバーにメッセージを送り、今いる場所を伝えるか、写真や現在地をお送りください。当日に何かあれば、緊急連絡先 +81 70-8830-8866 にお電話またはWhatsAppでご連絡ください（日本語・英語対応）。ホテルや駅、その他の場所では、予約ページに表示される車種とナンバーで車を見分けてください。

空港での対処法

  1. 1

    税関を出たらお名前を探す

    ドライバーは到着ロビーで、ご予約のお名前入りのネームボードを持ってお待ちします。空港の状況でネームボードを掲げられない場合は、ドライバーが待っている場所の写真と正確な位置を、予約ページのチャットでお送りします。

  2. 2

    到着ロビーから離れない

    ドライバーが見当たらなくても、外に出ずに到着ロビーでお待ちください。ドライバーがネームボードを持ってそこへお客様を探しに行きます。

  3. 3

    ドライバーにメッセージを送る

    予約ページのチャットに、ご自分の言葉で書き込んでください。ドライバーには日本語で届きます。「着きました」「荷物待ち」「到着ロビーです」のクイック返信をタップするか、写真や現在地を送ることもできます。

  4. 4

    それでも会えなければ緊急連絡先へ

    当日に何かあれば、緊急連絡先 +81 70-8830-8866 にお電話またはWhatsAppでご連絡ください（日本語・英語対応）。

駅やホテルでは、ドライバーはどこにいますか？

ホテルでは、ドライバーは入口でお待ちします。駅や車が停まれない道路では、ドライバーは合法的に停車できるいちばん近い場所に車を停め、車のそばでお待ちします。少し歩いていただくことがあります。ドライバーが到着したら当社からお知らせしますので、予約ページに表示される車種とナンバーで車を見分けるか、そこからドライバーにメッセージを送ってください。ドライバーに駅の中まで来てもらい、改札の外でお会いしたい場合は、ご予約時に「ドライバー付き添いサポート」を追加してください（30分：アルファード¥3,000、ハイエース¥4,000）。

ネームボードには誰の名前が書かれますか？

ご予約のお名前です。ほかの方のために予約する場合は、ご乗車になる方のお名前を入力してください。そうすれば、ドライバーがお迎えする方のお名前がネームボードに表示されます。

ご利用者の声
“Communication before and after was clear, including instructions on where to find.”
— Jennifer Beauchesne · Google のクチコミ
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RydAgent に寄せられたお客様の声

5.0· 105 件のGoogleクチコミ

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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