班機延誤怎麼辦？

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快速解答

您這邊什麼都不用做：RydAgent 會為您在日本的機場接機追蹤航班，所以不論晚多久落地——30 分鐘或 3 小時——司機都按您的實際落地時間來接，延誤也不用通知我們。跟隨航班的接機，自實際落地起免費等待 90 分鐘；之後只要您要求，RydAgent 安排的司機會繼續等候，費用為 Alphard 每小時 ¥6,000、HiAce 每小時 ¥8,000，以 15 分鐘為單位計費。如果航空公司取消航班或改到別天，您可以選擇免費改期或全額退款，即使不到 24 小時也適用。

班機延誤時的流程

  1. 1

    預訂時填寫航班號碼

    下訂時我們會先查詢航班，接近上車時間時持續追蹤。

  2. 2

    延誤不用通知我們

    司機按您的實際落地時間來接，所以航班延誤不會佔用您的免費等待時間。

  3. 3

    自實際落地起免費 90 分鐘

    跟隨航班的接機，免費等待自您落地起算 90 分鐘——足夠辦入境審查、領行李和過海關。

  4. 4

    需要更久？司機會繼續等

    只要您要求，超過 90 分鐘司機也會繼續等候——司機之後若還有其他行程，我們會改派給別的司機。RydAgent 的超時費用為 Alphard 每小時 ¥6,000、HiAce 每小時 ¥8,000，以 15 分鐘為單位；不滿 15 分鐘不收費。

航空公司取消航班怎麼辦？

如果航空公司取消航班或改到別天，由您選擇：免費改成新航班，或全額退款——即使不到 24 小時也適用。適用於預訂時填寫了航班號碼的機場接送。請把航空公司的通知或新航班資訊傳給我們；如果是接機，司機之後會按新航班來接，並自新航班實際落地起免費等待 90 分鐘。

超時等候費怎麼付？

由您選擇：付現金給司機、當場用信用卡付款連結支付，或之後回到飯店安頓好，再用同一個連結付款。

旅客怎麼說
“We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.”
— Mark OBrien · Google 評價 · 2026-06
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旅客怎麼評價 RydAgent

5.0· 105 則 Google 評價

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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