フライトが遅れたら、お迎えはどうなりますか？

最終更新:

早わかり

RydAgentは日本での空港お迎えのフライトを追跡しているので、フライトが遅れても、お客様の側ですることは何もありません。何時間遅れても（30分でも3時間でも）、ドライバーは実際の着陸時刻に合わせてお迎えするので、遅延のご連絡も不要です。フライトに合わせたお迎えの無料待機は実際の着陸から90分で、それを過ぎてもご希望があれば、RydAgentのドライバーは待ち続けます（アルファード¥6,000／時、ハイエース¥8,000／時、15分単位）。フライトが欠航になった場合や別の日に変更された場合は、24時間を切っていても、無料の変更か全額返金かをお選びいただけます。

フライトが遅れたときの流れ

  1. 1

    フライト番号を入れて予約

    ご予約時にフライトを確認し、お迎えが近づいたら運航状況を追跡します。

  2. 2

    遅延のご連絡は不要

    ドライバーは実際の着陸時刻に合わせて動くので、フライトが遅れても無料待機の時間は減りません。

  3. 3

    実際の着陸から90分無料

    フライトに合わせた空港お迎えでは、着陸から90分間は無料でお待ちします。入国審査、手荷物の受け取り、税関を済ませるための時間です。

  4. 4

    さらに時間がかかっても、ドライバーは待ちます

    ご希望があれば、ドライバーは90分を過ぎても待ち続けます。ドライバーに次の予定がある場合は、当社がその予定を別のドライバーに振り替えます。RydAgentの超過料金はアルファード¥6,000／時、ハイエース¥8,000／時で、15分単位です。15分未満は無料です。

フライトが欠航になったら？

フライトが欠航になった場合や別の日に変更された場合は、新しい便への無料変更か全額返金かをお客様がお選びいただけます。24時間を切っていても同じです。対象は、フライト番号を入れてご予約いただいた空港送迎です。航空会社からの通知か、新しい便の情報をお送りください。お迎えの場合は、ドライバーが新しい便に合わせてお迎えし、その便の実際の着陸から90分は無料でお待ちします。

超過した待機時間の料金はどう払いますか？

ドライバーへの現金、その場でのカード決済リンク、ホテルに落ち着かれてから同じリンクでのお支払いの中から、お好きな方法をお選びいただけます。

ご利用者の声
“We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.”
— Mark OBrien · Google のクチコミ · 2026-06
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関連する質問

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RydAgent に寄せられたお客様の声

5.0· 105 件のGoogleクチコミ

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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