要怎麼申訴?

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快速解答

向 RydAgent 申訴,請在預訂頁面的聊天裡留言,或直接回覆預訂郵件,附上預訂編號、發生的事,以及任何截圖或照片——我們會在一個工作天內回覆。我們會向執行您這趟行程的合作運輸公司確認狀況,如果申訴屬實,您會獲得部分或全額退款。如果因為我們的原因司機沒來,您完全不需要申訴:我們會主動辦理——全額退款,改搭的車費我們出,再賠 ¥10,000(按小時包車則雙倍退款)。

申訴怎麼處理

  1. 1

    保留證據

    把發生的事存下截圖、照片或錄音,並記下時間。

  2. 2

    附上預訂編號傳給我們

    請在預訂頁面的聊天裡留言、直接回覆預訂郵件,或寄信到 contact@rydagent.com。

  3. 3

    我們在一個工作天內回覆

    我們會和執行您這趟行程的合作運輸公司一起調查。

  4. 4

    申訴屬實,部分或全額退款

    如果您反映的情況經確認屬實,我們會退還部分或全部車資。

預訂編號在哪裡?

在您的確認信和預訂頁面上,以 RA- 開頭。訊息附上預訂編號,我們就能馬上找到您的行程。

如果行程中出了問題呢?

不要等到事後才申訴。當天若出了任何狀況,請撥打或用 WhatsApp 聯絡我們的緊急專線 +81 70-8830-8866(中英文回覆)。

司機沒來,需要提出索賠嗎?

不需要。如果因為我們的原因司機沒來,我們已經知道了,所以我們會主動聯絡您,並自行辦理賠償:全額退款,您改搭的計程車或其他交通工具費用由我們全額負擔,再賠 ¥10,000。按小時包車則雙倍退款。

繞路可以申訴嗎?

RydAgent 是固定價格,所以繞路絕不會改變您要付的金額。因為塞車或為了安全而走錯路,是無心之過;無故繞路則違反司機守則,您可以用同樣的方式反映。

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旅客怎麼評價 RydAgent

5.0· 105 則 Google 評價

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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