This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend
How do I make a complaint?
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To make a complaint to RydAgent, write in the chat on your booking page or reply to your booking email with your booking number, what happened and any screenshots or photos — we reply within one business day. We check what happened with the partner transport company that ran your ride, and if your complaint is upheld you get a partial or full refund. If your driver didn't show up because of us, you don't need to complain at all: we start the full refund, your taxi on us, plus ¥10,000 ourselves (double your money back on hourly charters).
How a complaint is handled
- 1
Keep the evidence
Save screenshots, photos or recordings of what happened, and note the time.
- 2
Send it with your booking number
Write in the chat on your booking page, reply to your booking email, or email contact@rydagent.com.
- 3
We reply within one business day
We look into it with the partner transport company that ran your ride.
- 4
Partial or full refund if upheld
If what you report is confirmed, we refund part or all of the fare.
Where do I find my booking number?
It's in your confirmation email and on your booking page, and it starts with RA-. Sending it with your message lets us find your ride straight away.
What if something goes wrong during my ride?
Don't wait to complain afterwards. On the day, if anything goes wrong, call or WhatsApp our urgent line +81 70-8830-8866 — we reply in English.
Do I need to file a claim if my driver didn't show up?
No. If your driver didn't show up because of us, we already know, so we contact you and start the compensation ourselves: a full refund, the taxi or other transport you took instead on us, whatever it costs, plus ¥10,000. On hourly charters, you get double your money back.
Can I complain about a detour?
RydAgent's price is fixed, so a detour never changes what you pay. A wrong turn because of traffic or for safety is an honest mistake; a detour for no reason breaks the driver rules, and you can report it the same way.
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