This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend
How do I change or cancel my booking?
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You change or cancel a RydAgent booking yourself on your booking page — open “Manage this booking online” in your confirmation email. Cancelling is free more than 24 hours before pickup, with a full refund to your original payment method that goes through automatically; cancellations within 24 hours of pickup are not refunded. Up to 24 hours before pickup you can also change the date, time, addresses, flight or number of passengers yourself while the price stays the same — for a change that affects the price, or inside 24 hours, message us.
How to change or cancel
- 1
Open your booking page
Tap “Manage this booking online” in your confirmation email, or the link in our text messages — it's the same page.
- 2
Cancel
More than 24 hours before pickup, cancel on the page and the full refund goes through automatically. Refunds go back to your original payment method within two weeks.
- 3
Change
Up to 24 hours before pickup, change the date, time, addresses, flight or number of passengers yourself, as long as the price stays the same.
- 4
Price changes or inside 24 hours? Message us
Ask in the chat on your booking page or reply to your booking email. Any price difference is refunded or charged; within 24 hours of pickup we do our best to make the change.
What if the airline cancels my flight?
If the airline cancels your flight or moves it to another day, you choose: a free change to your new flight, or a full refund — even inside 24 hours. Send us the airline's notice or your new flight details. This covers airport transfers booked with your flight number.
Can't find your booking email?
Go to rydagent.com/en/my-bookings, enter your booking number and email address, and tap “Need to change, cancel or pay? Email me the link” — we send the link to your booking page to the email you booked with.
“Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive.”Book your transfer in 30 seconds
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