This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend
What pickup time should I book for an airport drop-off?
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For a RydAgent airport drop-off in Japan, your driver picks you up at the time you set, so choose a time that gets you to the airport at least 3 hours before an international flight, with room for traffic on the way. Start from the estimated travel time shown with your price when you book, then add a buffer. Your driver waits at your hotel entrance, with 30 minutes of free waiting from your booked time. It's worth setting your pickup a little earlier rather than later.
How to choose your pickup time
- 1
Start from your flight time
We recommend arriving at the airport at least 3 hours before an international flight.
- 2
Count back the drive time, plus a buffer
Your price comes with an estimated travel time. Count back from your airport arrival time and add extra for traffic.
- 3
Book that as your pickup time, in Japan time
Your driver comes at the time you set — to your hotel entrance, or the place you entered. We message you when your driver arrives, and you can message your driver from your booking page.
- 4
Be ready within 30 minutes
Free waiting is 30 minutes from your booked time. After that, whether your driver can wait longer depends on their schedule; extra time is ¥6,000 an hour for an Alphard or ¥8,000 for a HiAce, in 15-minute blocks.
What if traffic makes me miss my flight?
Your driver takes you straight to your terminal, but no one can promise how long the roads will take. RydAgent can't take responsibility for a missed flight, whether from traffic or a pickup time set too late — that's why we suggest building in a buffer.
Can I change my pickup time after booking?
Yes. Up to 24 hours before pickup, you can change the time yourself on your booking page — open “Manage this booking online” in your confirmation email — as long as the price stays the same. Inside 24 hours, message us.
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