How long will my driver wait?

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Quick Answer

RydAgent's free waiting depends on the ride: on airport pickups timed to your flight, it's 90 minutes from your actual landing; on airport drop-offs, point-to-point rides and set-time airport pickups, it's 30 minutes from your booked time. After that, extra time is ¥6,000 an hour for an Alphard or ¥8,000 for a HiAce, in 15-minute blocks, and under 15 minutes isn't charged. On pickups timed to your flight, your driver keeps waiting past the 90 minutes if you ask; on other transfers, waiting longer depends on your driver's schedule. On hourly charters, waiting is part of your booked hours.

How waiting works

  1. 1

    Airport pickups timed to your flight: 90 minutes

    Free waiting runs for 90 minutes from your actual landing, so a delayed flight doesn't use it up. Past that, your driver keeps waiting if you ask — if they have another ride, we reassign it.

  2. 2

    Drop-offs, other transfers and set-time pickups: 30 minutes

    Free waiting runs for 30 minutes from your booked time. After that, your driver may have another ride, so whether they can wait longer depends on their schedule. If you'll be late, tell us as early as you can and we ask your driver.

  3. 3

    Extra time is charged in 15-minute blocks

    ¥6,000 an hour for an Alphard, ¥8,000 for a HiAce — the same rate on every ride type; under 15 minutes isn't charged. Pay cash to your driver, by a card payment link on the spot, or by the same link later, once you're at your hotel.

  4. 4

    If we can't reach you at all

    If there's no reply on any channel, your driver can leave once the free waiting is up — 90 minutes from landing on pickups timed to your flight, 30 minutes on other transfers. This counts as a no-show and isn't refunded.

What if I'm running late and my driver can't wait?

On a drop-off, point-to-point ride or set-time pickup, tell us as early as you can. If your driver can't wait, we do our best to arrange something; if that isn't possible, your driver leaves and the ride is cancelled without a refund.

Does my driver follow my train?

No — only flights are tracked. A station pickup has 30 minutes of free waiting from your booked time, so if your train is late, message us or your driver as early as you can.

From a traveler
“We had to wait at Immigration for a very long time and the driver waited patiently for us.”
— Andrea Gott · Google review
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What travelers say about RydAgent

5.0· 105 Google reviews

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, Jul 2026

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, Jul 2026

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, May 2026

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, Jul 2026

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, Jun 2026

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, Jun 2026

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, Jun 2026

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, May 2026

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, May 2026

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, May 2026
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