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Yes — your pet rides with you at no extra charge on a RydAgent transfer or charter in Japan, as long as it travels in a carrier, soft or hard, and stays inside it for the whole ride. A pet in its carrier counts like a bag, so your fixed price doesn't change. Tell us when you book, in NOTES, so your driver can plan the load. Guide dogs, mobility service dogs and hearing dogs are different: they ride without a carrier.
Choose your ride and vehicle. Count the carrier as one personal bag or one large bag, depending on its size.
Write what's coming, for example “1 cat in a soft carrier”, so your driver can plan where everything goes.
Your pet stays in its carrier from pickup to drop-off, including any stops on the way.
No. A pet in its carrier is treated like luggage, and RydAgent's price is per vehicle, not per passenger or per bag. The only charge that can come up is a cleaning fee, at the cleaning company's actual quote, if a pet is let out and the car needs cleaning.
Empty seats carry luggage: passengers plus large suitcases can add up to 8 in the Alphard and 18 in the HiAce. Count the carrier as one of your bags by size; the luggage guide shows how each item is counted.
Yes. Airport transfers, point-to-point rides and hourly charters all follow the same rule: inside the car your pet stays in its carrier, and there's no charge.
Dogs and cats arriving from abroad must meet Japan's import quarantine rules first, and preparing can take months. Japan's Animal Quarantine Service explains the steps on its English site.
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