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Yes — a folding wheelchair rides in the luggage bay on RydAgent transfers and charters in Japan, counted as one to two large bags, at no extra charge. Neither vehicle RydAgent books, the Alphard or the HiAce, has a ramp or a lift, so the wheelchair user moves from the chair to a seat in the car. Tell us when you book, in NOTES, so your driver can plan the load. If your wheelchair doesn't fold, contact us before booking so we can check.
A folded wheelchair counts as one to two large bags. Passengers plus large suitcases can add up to 8 in the Alphard and 18 in the HiAce.
Write “folding wheelchair” when you book, so your driver plans where it goes with the rest of your luggage.
The wheelchair user transfers to a seat in the car, and the chair rides folded in the luggage bay.
Neither the Alphard nor the HiAce has a ramp or a lift. Both suit travellers who can move from a wheelchair to a car seat. For a wheelchair that doesn't fold, message us before you book and we'll check.
At stations your driver waits by the car at the nearest legal stopping point; we let you know when your driver arrives, and you can message your driver on your booking page. If you'd like your driver to meet you outside the ticket gates and help with your luggage, add Driver assistance when you book: ¥3,000 for an Alphard or ¥4,000 for a HiAce, per 30 minutes.
Wheelchair users can ask airport staff to take them to the priority lane at immigration, as can families with a child under school age and pregnant travellers. Your free waiting on airport pickups timed to your flight is 90 minutes from actual landing.
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