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Yes — RydAgent is a private car service in Japan run by PLENS Inc. of Koshigaya, Saitama, registered with Saitama Prefecture as a Travel Service Arrangement Business (Registration No. サー184). Every ride is run by a licensed partner transport company, with licensed commercial vehicles (green plates) and professional drivers. You see your fixed price on rydagent.com before you book, cancelling is free more than 24 hours before pickup, and if your driver doesn't show up because of us you get a full refund, your taxi on us, plus ¥10,000 (on hourly charters, double your money back) — all written into the Terms of Service. On Google, travelers rate RydAgent 5.0 from 105 reviews.
RydAgent is PLENS Inc.'s own brand: 株式会社PLENS, 1-17-4 Shinmei-cho, Koshigaya, Saitama 343-0805, Japan, registered as a Travel Service Arrangement Business (埼玉県知事登録 旅行サービス手配業 第サー184号). Saitama Prefecture's official list of registered businesses (as of the end of August 2026) shows 株式会社PLENS under No. サー184, and the registration number is at the foot of every page on rydagent.com.
RydAgent's Google Business Profile is rated 5.0 from 105 reviews by travelers who rode with us, collected since May 2026 — search “RydAgent” on Google Maps to read them there. Travelers post them from their own Google accounts; we can reply, but we can't edit or delete them. Our reviews page shows the written reviews word for word (a few in Google's English translation), with our replies.
Prices, cancellations and the driver no-show commitment are in the RydAgent Terms of Service. Cancelling is free more than 24 hours before pickup, with a full refund; cancellations within 24 hours of pickup are not refunded.
On rides more than 48 hours away you can reserve now and pay later: your card is verified and saved, not charged today, and it's charged automatically 48 hours before pickup — cancelling stays free until 24 hours before. You pay by card through Stripe, including Apple Pay and Google Pay; we don't store full card numbers on our own servers.
RydAgent doesn't own cars: it arranges each ride with one of six licensed partner transport companies in Japan, and we meet every one of them in person before they carry a booking.
In Japan, only cars licensed for paid passenger service (they carry green number plates) and drivers with a professional passenger licence may carry paying passengers. Every RydAgent ride uses both, including rides run by partner companies, and carries commercial passenger insurance. Private “white-plate” cars taking fares are illegal; we never use them.
The 36,000+ you may see elsewhere on this site is a different number from the review count: every Narita and Haneda transfer the network of six partner companies has handled since early 2024, most of them long before RydAgent's Google profile began collecting reviews in May 2026.
Your driver uses RydAgent's own driver app: once they set off, your booking page shows them on a live map, and your messages reach them straight away, translated into their language. Most drivers have basic English and use a translation app to communicate.
Being on time or early is one of the things travelers mention most in RydAgent's Google reviews. On pickups timed to your flight, your driver goes by your actual landing time, so a delay doesn't use up your free waiting: 90 minutes from actual landing. On other rides, your driver comes for you at your booked time, and we message you when they arrive.
Not every ride has been perfect, and we say so: our report on what goes wrong on Japan airport transfers lists every problem travelers reported to us in September and October 2026, with counts and what we changed, and our reviews page explains what happens when a ride doesn't go to plan.
On a travel marketplace, the site sells the ride and a local transport company carries it out, so there's a platform between you and the people who send your driver. RydAgent doesn't own cars either, but it's a Japanese company that does nothing but private cars in Japan, it dispatches your booking itself on its own system, and your driver works from RydAgent's own app.
Your messages come straight to us: our AI answers first, and the operations team that dispatches your ride takes over anything that needs a decision. From September 15 to October 27, 2026, half of travelers' messages that needed a reply got an answer from our AI or team within 39 seconds, 61% within a minute and 87% within an hour.
Getting a price takes no emails: enter your trip on rydagent.com and your fixed price for a transfer or charter in Japan shows instantly, and you book on the spot.
In our own records, the most common problem on a ride is traveler and driver not finding each other at first, so we open the line before you land. Before your flight takes off (for other rides, the evening before), we text or email you the link to your booking page and how you'll meet your driver, and until you reply, your driver's messages reach you by text, WhatsApp and email at once.
Tell us in the chat on your booking page. On the day, if anything goes wrong, call or WhatsApp our urgent line +81 70-8830-8866 — we reply in English. If your driver doesn't show up because of us: full refund, your taxi on us, plus ¥10,000, and on hourly charters, double your money back. We contact you and complete our side within 24 hours — there's nothing to claim.
“They were on time, friendly, professional, and very efficient.”“On our first trip, it was raining and getting to our spot was tricky but the driver was so patient and got us to the right spot, then he even gave us an umbrella!”“The replies were prompt and accurate and the drivers arrived promptly and drove well.”Book in 30 seconds at rydagent.com. No account, no login.