ドライバーが来なかったらどうなりますか？

最終更新:

早わかり

日本での空港送迎・専用車のRydAgentでは、当社の責任で運転手が来なかったら——全額返金＋移動費は当社負担＋さらに¥10,000。時間制貸切なら2倍返金です。大幅に遅れて到着したため、お客様がその場を離れざるを得なかった場合も含みます。当社からご連絡し、当社側の手続きは24時間以内に完了します。お申し出は不要です。

ドライバーが見当たらないときの流れ

  1. 1

    すぐに当社へご連絡を

    ドライバーが見当たらないときは、予約ページのチャットに書き込むか、緊急連絡先 +81 70-8830-8866 にお電話またはWhatsAppでご連絡ください（日本語・英語対応）。当社がドライバーに確認し、次の対応をお客様と相談して決めます。

  2. 2

    全額返金＋移動費は当社負担＋さらに¥10,000

    当社の責任でドライバーが来なかった場合は、料金を全額返金し、代わりにご利用になったタクシーなどの移動費は金額にかかわらず当社が負担し、さらに¥10,000をお支払いします。時間制貸切の場合は2倍返金です。

  3. 3

    お申し出は不要です

    当社からご連絡し、当社側の手続きは24時間以内に完了します。お手元に届くまでの日数は、カード会社・銀行によります。

利用規約にも書かれていますか？

はい。RydAgent利用規約の「5. ドライバーが来なかった場合」に明記しており、空港送迎・地点間の送迎・時間制貸切のすべてが対象です。

ご利用者の声
“The driver arrived well ahead of schedule, which gave us complete peace of mind.”
— Marçal Barroso · Google のクチコミ
詳しくはこちら
関連する質問

30秒で送迎を予約

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RydAgent に寄せられたお客様の声

5.0· 105 件のGoogleクチコミ

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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