This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend
Will my driver speak English?
Last updated:
On RydAgent rides in Japan, most drivers have basic English and use a translation app to communicate. You don't need any Japanese: the chat on your booking page translates both ways, so you write in your language and your driver reads Japanese, and RydAgent's support team replies in English, Japanese or Chinese. If you'd like an English-speaking driver, it's an option on the booking page for 20 percent extra. We cannot always secure one; if we cannot, we refund that part.
How you'll communicate
- 1
Book and get support in English
The booking site, emails and our support team are in English — support also in Japanese and Chinese.
- 2
Message your driver in your language
Use the chat on your booking page. Your message reaches your driver in Japanese and the reply comes back in your language, so you don't need a translation app of your own. You can also send a photo or your location, or tap a quick reply.
- 3
In the car
Most drivers have basic English and use a translation app to communicate.
- 4
Want more English? Add it when you book
Choose “English-speaking driver” on the booking page: 20 percent of the vehicle fare, rounded up to the nearest ¥100. We cannot always secure one; if we cannot, we refund that part.
What if my English-speaking driver's English isn't good enough?
Tell us after your ride by replying to your booking email or writing to contact@rydagent.com. If you felt the English wasn't good enough, we refund the 20 percent — no need to prove anything.
Can I get a Chinese-speaking driver?
Chinese-speaking drivers are the core of the RydAgent network, so most rides can be in Chinese. Write that you'd like a Chinese-speaking driver in your booking notes and we arrange one at no extra charge; if we can't for your ride, we tell you in advance.
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