This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend
Can I track my driver's live location?
Last updated:
Yes — when you book a private transfer in Japan with RydAgent, including airport pickups at Narita and Haneda, your booking page shows your driver's live location on a map from the moment they set off for your pickup, along with their name, car and plate, and there's no app to download. The link is in your confirmation email, and we text or email it to you again before pickup.
How it works
- 1
Open your booking page
Tap “Manage this booking online” in your confirmation email, or the link we text or email you before pickup. It opens in your phone's browser — no app, no login.
- 2
See who's coming
Once a driver is assigned, the page shows their name, car and plate.
- 3
Follow your driver on the map
When your driver sets off, the map shows the car and its route to your pickup point, refreshing about every 20 seconds while the page is open. After pickup it follows the ride to your drop-off.
- 4
Message them from the same page
Chat with your driver or our team right there — messages with your driver are translated automatically. We let you know when your driver arrives.
Can't find your booking email?
Look up your booking at rydagent.com/en/my-bookings with your booking number and email address: it shows your driver's name, car and plate and the map. To chat, change or cancel, tap “Email me the link” and we send the link to your booking page to the email you booked with.
“…the communication was perfect, keeping me informed via email, text messages and a status page at all times.”Book your transfer in 30 seconds
Book in 30 seconds at rydagent.com. No account, no login.