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RydAgent gives you the choice of a free change or a full refund if a typhoon or heavy snow makes the airline cancel your flight or move it to another day — even inside 24 hours, on airport transfers booked with your flight number. If your flight is only delayed, there's nothing to do: your driver goes by your actual landing. If we can't run your ride, we tell you and refund you in full. If your flight and your ride both go ahead and you decide not to travel, the normal rule applies: free cancellation more than 24 hours before pickup.
Your airline decides whether your flight operates; the Japan Meteorological Agency publishes typhoon and snow warnings in English.
Send the airline's notice or your new flight details in the chat on your booking page or by replying to your booking email, and choose a free change or a full refund.
On airport pickups, your driver goes by your actual landing time, so you don't need to tell us about a delay.
We tell you and refund you in full. Refunds go back to your original payment method within two weeks.
Yes. In winter the cars run on winter (studless) tyres as standard, including on snowy roads, so there's nothing to request and nothing to add to your notes.
Yes, on the normal terms: more than 24 hours before pickup, cancel on your booking page for a full refund. Within 24 hours, a cancellation is not refunded unless the airline has cancelled your flight or moved it to another day. Point-to-point rides and hourly charters aren't tied to a flight, so the normal cancellation rule applies to them.
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