This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend
What happens after I book with RydAgent?
Last updated:
As soon as you book a private transfer in Japan with RydAgent, your ride is confirmed and we email you the link to your booking page, which opens in your phone's browser with no app or login. If your flight number or exact address is missing, we ask you on WhatsApp or by email, and before your trip — for airport pickups, before your flight takes off — we text or email you the link again with how you'll meet your driver. On that page you see your driver's name, car and plate once they're assigned, follow them on a live map once they set off, and chat with them in your own language.
From booking to pickup
- 1
Your ride is confirmed
When you pay, or reserve now and pay later, your ride is confirmed on the spot and we email your confirmation, with your fixed price and a “Manage this booking online” link to your booking page.
- 2
We ask for anything missing
If something we need is missing — your flight number, the exact address or, for a charter, your plan for the day — we ask you on WhatsApp, or by email if WhatsApp doesn't reach you or you haven't replied within a day. Just reply there and we add it to your booking.
- 3
Your driver is assigned
As soon as a driver is assigned — sometimes days ahead, sometimes on the day itself — your booking page shows their name, car and plate, and the chat on the page goes straight to your driver, translated both ways.
- 4
Before your ride, we make sure we can reach you
For airport pickups we text or email you the link to your booking page again before your flight takes off, with how you'll meet your driver; for other rides, the evening before (Japan time). Until you reply, your driver's messages reach you by text, WhatsApp and email.
- 5
On the day
When your driver sets off, the page shows them on a live map, and we message you when they arrive. At the airport your driver waits in the arrivals hall holding a sign with your name as standard; we track your flight, and on pickups timed to your flight, waiting is free for 90 minutes from actual landing.
When is my card charged?
If you pay now, at booking. With Reserve now, pay later — offered on rides more than 48 hours away — you pay ¥0 today: your card is verified and saved, then charged automatically 48 hours before pickup. Either way, cancelling is free with a full refund until 24 hours before pickup.
Can I change or cancel after booking?
Yes, on your booking page. More than 24 hours before pickup you can cancel for a full refund, or change the date, time, addresses, flight or number of passengers yourself while the price stays the same; cancellations within 24 hours of pickup are not refunded. For a change that affects the price, message us in the chat.
What happens after the ride?
Your card receipt comes by email from Stripe when you're charged. If you need a formal receipt (領収書) or an invoice, just tell us — reply to your booking email or message us on WhatsApp — and we email it to you as a PDF after your ride. Left something in the car? Message us from the chat on your booking page, which stays open for 24 hours after pickup.
“Instant confirmations and response to inquiries and schedule changes via email and instant messaging.”“They keep you informed and arrive on time.”Book your transfer in 30 seconds
Book in 30 seconds at rydagent.com. No account, no login.