ドライバーはどれくらい待ってくれますか？

最終更新:

早わかり

RydAgentの無料待機の時間は送迎の種類で変わります。フライトに合わせた空港お迎えでは実際の着陸から90分、空港お送り・地点間の送迎・時刻指定の空港お迎えではご予約の時刻から30分です。それを過ぎた分は、アルファード¥6,000／時、ハイエース¥8,000／時で15分単位となり、15分未満は無料です。フライトに合わせたお迎えでは、ご希望があればドライバーは90分を過ぎても待ち続けます。その他の送迎では、それ以上待てるかどうかはドライバーの予定によります。時間制貸切では、待機時間もご予約の時間に含まれます。

待機のしくみ

  1. 1

    フライトに合わせた空港お迎え：90分

    無料待機は実際の着陸から90分なので、フライトが遅れても減りません。それを過ぎても、ご希望があればドライバーは待ち続けます。ドライバーに次の予定がある場合は、当社がその予定を別のドライバーに振り替えます。

  2. 2

    空港お送り・その他の送迎・時刻指定のお迎え：30分

    無料待機はご予約の時刻から30分です。その後はドライバーに次の予定があることもあるため、さらに待てるかどうかはドライバーの予定によります。遅れそうなときはできるだけ早くお知らせください。当社からドライバーに確認します。

  3. 3

    超過分は15分単位

    アルファード¥6,000／時、ハイエース¥8,000／時で、どの種類の送迎でも同じ料金です。15分未満は無料です。お支払いは、ドライバーへの現金、その場でのカード決済リンク、ホテルに着いてから同じリンクで、のいずれかでどうぞ。

  4. 4

    まったく連絡がつかない場合

    どの連絡手段にもご返信がない場合、無料待機が終わった時点でドライバーはその場を離れることがあります。フライトに合わせたお迎えでは着陸から90分、その他の送迎では30分です。この場合はノーショー（お客様の不在）となり、返金されません。

遅れそうなのに、ドライバーが待てない場合は？

空港お送り・地点間の送迎・時刻指定のお迎えでは、できるだけ早くお知らせください。ドライバーが待てない場合は当社ができる限りの手配をしますが、それができない場合はドライバーがその場を離れ、送迎はキャンセルとなり、返金されません。

ドライバーは列車の遅れも追跡しますか？

いいえ。追跡するのはフライトだけです。駅でのお迎えの無料待機はご予約の時刻から30分なので、列車が遅れているときは、できるだけ早く当社かドライバーにメッセージをお送りください。

ご利用者の声
“We had to wait at Immigration for a very long time and the driver waited patiently for us.”
— Andrea Gott · Google のクチコミ
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RydAgent に寄せられたお客様の声

5.0· 105 件のGoogleクチコミ

This was such an easy stress free experience. I have taken many airport transfers and this was by far the easiest and most efficient experience I have ever had. The communication was frequent and proactive. I cannot say enough about this company. 100% recommend

— Sam Leung

Great service, early morning pick-up, arrived on time, very comfy vehicle, direct to airport terminal, couldn't ask for more

— Kevin Eke, 2026年7月

Loved their service, they accommodated us even if we had last minute chnages. It was a great experience!!!

— J C

The driver contacted us as soon as we landed in Tokyo. He provided clear instructions how to meet after we got our luggage. He had to wait an extra 30 mins since our plane was delayed. Great service, great / clean car and a nice ride to our hotel. Thanks.

— Henry Avetisyan, 2026年7月

My wife and I had a flawless experience using this transfer service from Tokyo's Haneda Airport to Central Tokyo. Although we are in our 70s, we are experienced travelers and usually take public transit or a taxi from airports to hotels. However, this was our first trip to Asia and with a 12-hour flight from Chicago, we decided that we needed to make the hotel transfer easy. And it was. Communication with the company was excellent. They messaged me through WhatsApp several times to make everything was clear. In fact, I messaged them when we landed, that the plane was an hour early and hoped they could pick us up sooner. They responded yes and sure enough our driver,John, was there to meet us past customs. John was very friendly and very professional. His English was excellent. He handled the luggage. The vehicle was comfortable. He made us feel welcome. I highly recommend them and would use them again without hesitation.

— S Lund, 2026年5月

Great experience with this taxi service from the customer service to the driver and the car everything works like a clock

— Michael Bakov, 2026年7月

Our driver picked us up at our hotel and dropped us at Haneda Airport Departures (Terminal 3) as requested. It was a very comfortable and safe ride and the vehicle was very clean and spacious. Thank you so much!

— Valerie Pendon, 2026年6月

Great experience using this private transfer from our hotel to Haneda Airport. Booking was easy, and when we needed to adjust our pickup time, the operator was very responsive. The driver arrived on time and the ride was smooth and stress-free. Would definitely use again.

— Karen Kiefer-Fujimoto, 2026年6月

Professional service that takes the stress out of airport transfers. Our family has been to Tokyo a few times. Airport transfer by train, taxi, and private car. This service is good value, especially for groups. We had a very comfortable and well kept vehicle. Driver was very professional, polite, and easy to work with. We had an hour long flight delay and sat on the runway for 20 minutes after landing. This service was very flexible and helpful through the situation. Driver was patiently waiting when we arrived.

— Mark OBrien, 2026年6月

Karazawa Ryou was our driver. He texted us his contact info via Whatsap the day before our flight. In between flights, we learned that our connecting flight had been delayed. Instead of arriving at 9:15pm, we would now be arriving at I1:30pm. Such a significant amount of delay time...plus, arriving so much LATER at night, I was worried that our driver would no longer be able to pick us up. I notified him, and he responded, "Don't worry. I'll wait for you. See you later." He even included a smiley face! I went from panic to peace in an instant. As we were exiting the plane, I received a text from him notifying me that we had landed at Terminal 2, so it would be quicker to get out. I should let him know once we had picked up our luggage, and he would be at the exit within one minute with a sign. I was pleasantly surprised at how smoothly this process went, and the SUV exceeded my expectations. It was lush and immaculately clean. I commend the driver on his professionalism and would not hesitate to hire him again. This experience was BETTER THAN PERFECT!

— Cheryl FitzGerald, 2026年5月

Very nice transfer service. Very helpful and most pleasant experience. Would use them again.

— William Thornton BC Guide Dogs, 2026年5月

If you ever find yourself in Tokyo and need an airport transfer or chauffeur service, I can highly recommend RydAgent. The vehicles are spacious and very well maintained. The drivers are extremely courteous and helpful. And the service is sensational! Many thanks to the whole team at RydAgent.

— Wolfgang Stein, 2026年5月
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